List only one item per line and note serial number.
Please make sure units are placed in a sturdy carton. Products returned for replacement or credit must include all original accessories and packaging. All products should have a case number provided by Technical Support before an RA number is generated or before the unit is mailed in. Without a detailed description, no RA will be issued. IMPORTANT: You must describe the specific defect in the space(s) provided below. This form is required to be submitted for each return, although multiple products (up to 20) may be placed on a single submission.įor questions about the return process please call 914.705.4141. This Return Authorization (RA) request form is used by URC's direct dealers to facilitate returns on defective product. Unfortunately my network is 3G based and latency can be from 20mS to 1200mS, typically 250mS.Īny updates to the efficiency of Remote Operator would be greatly appreciated.Used by URC's direct dealers to facilitate returns on defective product.Ĭomplete this form in detail and submit to URC for approval: I will try to think of a way to re order the data store to reduce this.
If a single client has multiple sites then there are a larger number of URC files to be searched for a matching URC, eg if the client has 16 sites then there will be 16 URC files in the common profile directory to search for a match each time a screen changes. I have multiple clients each with multiple PLC's that I administer. If I update the application does the existing data, (CRC's) get updated? This also implies that a URC file is particular to a PLC and a site and that any URC created for a PLC cannot be simply copied, the file must be created from the PLC directly? ( I do not copy URC files, just checking).Īlso, where are the CRC's stored so that I can make certain that I am not "polluting" any previous image with any potential data store moves, adds and changes? By CRC, I assume you mean Circular Redundancy Check, so any file changes or even program changes would potentially affect the CRC generated?
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